Reinventing Traditional Businesses Through Generative AI

Inflection Ventures partners with legacy service businesses - call centres, BPOs, managed services - to drive 10× value creation in less than 5 years, by shifting from labor-first to AI-first.

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About Us

Our investment thesis is driven by the fact that traditional service businesses are mission-critical yet constrained by headcount-dependent models and fragmented systems. Inflection Ventures transforms these labour-first operations into AI-first platforms, acquiring and upgrading real businesses to scale faster, operate leaner, and deliver stronger outcomes.

We don’t just invest — we transform, scale, and exit with you

Our core identity is built on three pillars:

Business

Transformation

Business

Transformation

We reinvent call centres and service operations, converting labor-heavy workflows into lean, highly efficient AI-led processes.

Technology

Innovation

Technology

Innovation

We deploy a proprietary GenAI stack across voice, chat, and email touchpoints, creating data intelligence and defensible IP.

Growth Capital Optimization

We deploy capital to transform first, then scale making operations self-funding and driving valuation uplift.

We pursue selective partnerships grounded in aligned vision and long-term conviction.

What we transform

We focus on traditional, operations-heavy service businesses where AI can directly touch day-to-day workflows and the P&L

Customer & citizen support

Call centres, contact centres and public-facing helpdesks that need consistent 24/7 support across voice, chat and digital channels.

Managed & field services

Managed service and field-engineering teams that rely on supervisors and specialists to ensure tasks are done correctly.

Authentication & Compliance

Service providers delivering identity verification, voice authentication and compliance workflows for regulated or high-risk customers.

Other operations-heavy services

Any traditional service business where workflows are repeatable, auditable, and can be augmented or automated by GenAI for greater efficiency.

From linear headcount to

AI-powered operating leverage

From linear headcount to

AI-powered operating leverage

Before transformation

Rising costs and high turnover limit the ability to staff 24/7

Backlogs and inconsistent service damage satisfaction and trust

Supervisors & specialists become bottlenecks for quality and approvals

Fragmented systems and manual logging limit visibility, QA and auditability

Rising costs and high turnover limit the ability to staff 24/7

Backlogs and inconsistent service damage satisfaction and trust

Supervisors & specialists become bottlenecks for quality and approvals

Fragmented systems and manual logging limit visibility, QA and auditability

After transformation

50%+ cost reduction with improved service levels

24/7 responses with consistent troubleshooting & guidance

Human experts focus on complex, high-value cases instead of routine queries

End-to-end logging, transcripts and dashboards for real-time visibility and audits

50%+ cost reduction with improved service levels

24/7 responses with consistent troubleshooting & guidance

Human experts focus on complex, high-value cases instead of routine queries

End-to-end logging, transcripts and dashboards for real-time visibility and audits

These improvements are not hypothetical. They are based on real deployments with government agencies and established enterprises across Asia.

How we create value: from acquisition to

AI-powered exit

How we create value: from acquisition to

AI-powered exit

We are seeking strategic stakeholders to accelerate our acquisition pipeline and technology deployment.

Value Growth Model (VGM)

We run a detailed operational assessment to map AI levers to P&L uplift.

Founder, Targets, Options (FTO)

We source and evaluate strategic acquisition or partnership targets.

Data, Diligence, Deal (DDD)

We validate opportunities through quantitative diligence and secure controlling stakes.

AI Transformation (AIT)

We deploy our GenAI stack to reduce costs, improve CX, and operationalize.

AI Growth (AIG)

We scale via upsells, expanded service lines, and acquisitions.

AI Exit (AIE)

We monetize transformed businesses through margin and multiple expansion delivering outsized returns.

Meet Our Team

Our team brings together deep experience in venture investing, hands-on operational leadership, and real-world AI deployment across mission-critical service environments. At Inflection Ventures, we combine these strengths to transform traditional businesses into scalable, technology-driven operators that deliver stronger performance and long-term value.

Mohamed Alrayes

Managing Partner

Lim Hui Jie

Technology Partner

Let's explore what we can build together

We don’t just write checks. We roll up our sleeves, co-build, and share the risk + reward. With Inflection Ventures, you're not just capital-backed, you're AI-transformed.

We review every enquiry and will respond if there is a strong fit with our thesis.